- Good Customer Care Skills
- Understanding Individual Differences of Customers
- Good Communication and Listening Skills
- Language Abilities of Agents
- and of course being enthusiastic in every calls that you have.
Wednesday, April 20, 2011
A Callcenter is an office where a company's inbound calls are received, or outbound calls are made.Callcenters are popular in today's society especially in some countries, where many companies have centralized customer service and support functions. Callcenters employ staff in customer service, sales and support functions.
after being employed at fast food industry for almost 6 years. now I've realized that i should have another learning experience, for i can be able to become competent employee as I've started being a call center agent!!! i was really so shock about the work environment. It's really a new process, a new learning and a new in everything! ahe.
i have learned that being an agent you should have the following skills:
and still learning and learning and learning ahe!!!
Haist!!! i already turn 24 this 19th of April 2011.. and yet i don't have the the diploma that i should be proud of... Already working for it... i was so thankful that a lot of my friends greet me on the day of my birthday even though i was kinda sad because my family doesn't greet me yet ahe!! but when i went home i was happy n din because they already greet me.. ahe
being 24 is not that easy because every time that i am going to add 1 yr to my age i am thinking that a lot of responsibilities i should have. and for i can be able to do all my responsibilities i should be more serious to pursue my studies, and believe on what i have to get my dreams.
i am always thankful for all those people who really helps me a lot with out you guys i know i cant survive. i know that you already know yourselves... thank you so much..
a new beginning of my life again!!!! ajah!!